MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_01C67B51.0F3F9370" This document is a Single File Web Page, also known as a Web Archive file. If you are seeing this message, your browser or editor doesn't support Web Archive files. Please download a browser that supports Web Archive, such as Microsoft Internet Explorer. ------=_NextPart_01C67B51.0F3F9370 Content-Location: file:///C:/49145AC1/Service_Users_Charter_on_word_for_vanessa.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii" Service Users Charter

Service Users Charter

 

3D"*"   &n= bsp;    Service users should be given, on 1st contact w= ith a service, a full and comprehensive assessment of their needs and be made a= ware of their rights and responsibilities whilst in treatment =

 

3D"*"   &n= bsp;    Treatment should be approached from a ‘pa= rtnership’ approach.  Users should be act= ively involved in their own treatment by way of constructing their own ‘care plan’ WITH their worker. Decisions about treatment should be reached TOGETHER

 

3D"*"   &n= bsp;    Service users should be treated with the same respect as workers, and enabled to state THEIR wishes and opinions at every stage of their treatment

 

3D"*"   &n= bsp;    Service users should be informed and educated a= bout all potential  treatment optio= ns available to them, referral routes and realistic waiting times

 

3D"*"   &n= bsp;    Service users who wish NOT to abstain from stre= et drugs, should be offered education on harm minimisation at every stage of t= heir  treatment and encouraged to s= et attainable, realistic, short term goals within their care plans (for exampl= e, changing their injection sites   more regularly is an attainable goal that produces benefits for the<= span style=3D'mso-spacerun:yes'>  user and minimises effect on the H= ealth Service)

 

3D"*"   &n= bsp;    Urine samples to detect ‘street drugsR= 17; should be conducted in respectful, non humiliating way, taking into account= the service users personal issues, results should never be used punitively=

 

3D"*"   &n= bsp;    No punitive sanctions should be used for missed= appointments, ‘dirty tests’= ;, or other disruptions to treatment.  If dismissal from a service is abs= olutely necessary due to violence etc, a referral another suitable service should be  made and every effort made= to secure a seamless transfer into that service

 

3D"*"   &n= bsp;    ‘Drug user specific’ advocates shou= ld be available for all service users to access if THEY feel necessary.  If the local Advocacy service is not ‘drug user or substitute prescribing specific,’ the contact num= ber of a suitable Advocacy service should be made available to the service user, ideally displayed on a poster within the service with full contact details available.  In Oxfordshire, se= e OUT contacts below

 

3D"*"   &n= bsp;    Service users should be given the opportunity t= o be fully and actively involved in the running of the services they access.  This could take many forms and each service should display their plans of how this is carried out.  Users could be involved in  Management Committees and interview processes of new service staff for example and any changes to the service, widely consulted upon before changes are implemented

 

OUT is available to advocate on your behalf regarding any problems you may have= regarding any part of your treatment within the whole treatment system, throughout East Berkshire.&nb= sp; Please call the numbers below to access an independent advocate:

Call OUT on: 07986816955 or 01865 20911= 1, please try to call as soon as you possibly can, so work can begin immediate= ly to address your issues.  =

 

 =

 

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